The Library provides equitable access for everyone to a wide range of library services. We ask that all visitors do their part in making the library a welcoming and enjoyable space for everyone. This Code of Conduct applies to all members of the public, library staff, library volunteers and is intended to ensure the safety of the public, staff, facilities, and equipment anywhere the library conducts its business, including in person, by phone, and online.

The Region of Waterloo Library accepts the position of the Canadian Federation of Library Associations on Protest and Disagreement that “affirms that physical or verbal protest that interferes with an individual’s ability to easily participate in an event, listen to a speaker, access a resource, or view content, or that creates an intimidating or hostile environment for users, attendees or speakers, is unacceptable” and as such is not permitted.

Library visitors are asked to respect this Code of Conduct and to follow all library policies, as well as all municipal, provincial, and federal laws, codes, rules and regulations including public health requirements.

Be respectful and considerate of others:

• Act with respect and consideration for others at all times.

• Threatening, abusive or harassing language or disruptive behaviour is prohibited.

• Service animals are welcome at the library. Occasionally, other animals may be permitted on site as part of library authorized programs.

• Photography, filming or recording in the library must be approved by the Manager, Library Services, or designate. Permission for the use of such photographs, films or recordings must be obtained in writing from any member of the public who appear in them.

• Speak and work at a low volume. Keep noise levels to a minimum to respect others’ use of the library.

Be safe:

• Substance abuse or intoxication is not permitted.

• Take responsibility for those in your care at all times.

• Use of sports equipment inside the library is not permitted.

• The library is not responsible for any items left unattended in the library. The library will dispose of, or donate, any items left behind.

Be respectful of library property:

• Use the library’s materials, technology, equipment, furniture, and spaces with care and for their intended purposes.

• Capped beverages and light snacks are allowed in designated areas only, and at staff discretion.

• Clean up after yourself. Recycle and throw away garbage in the bins provided.

• Canvassing, petitioning, soliciting, and selling goods is not permitted in the library unless authorized by library staff as outlined in the Region of Waterloo Library’s Community Information Display Policy.

• Users must comply with the appropriate use of the internet and its resources as outlined in the Region of Waterloo Library’s Internet Use Policy.

This Code of Conduct will be applied in a fair and respectful manner for the benefit of all.

Library users who do not follow this policy and/or refuse to modify their behaviour will be asked to leave. Violations of this policy may result in the loss of library privileges, exclusion from library property, cost recovery charges, and/or prosecution. The police will be called if necessary.