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HomeServicesComputers and InternetTech Help

man laying head on table in front of laptop

For technical assistance with Region of Waterloo Library, eLibrary services, please visit the respective product home pages.

  • downloadLibrary - In the top right corner of the home page click on the word Help for assistance. If you've switched to or are a new user of Libby, the new eBook app from OverDrive, there's also help available.  
  • Wireless Devices instructions (Android, Apple)
  • Wired Devices instructions (Kobo, Sony eReader)
  • Adobe Digital Editions (ADE) Software to transfer to a Kobo 
  • Freegal - Visit the Freegal home page under FAQ for assistance. 
  • Hoopla - Scroll to the bottom of the Hoopla home page and click the word Help for assistance. 
  • RBdigital - Scroll to the bottom right of the RBdigital home page and click the word Help for assistance. There are also Frequently asked Questions which may provide further clarification. 

Additional Resource Links

GCFLearnFree is a site of self directed online tutorials, focusing on basic skills for the computer, internet and more. 

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Region of Waterloo

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Region of Waterloo.
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  • eLibrary
    • Databases
    • eAudiobooks
    • eBooks
    • eMagazines and eNewspapers (PressReader)
    • eMusic (Freegal and Hoopla)
    • Streaming Video (Hoopla and Kanopy)
  • Collections
    • Accessible Collections
    • Book Club Sets
    • Browse
    • Databases
    • Express Collections
    • Games Collection
    • Languages
    • Local History
    • Mobile Hotspot Lending Program
    • View All...
  • Programs & Events
    • Seed Library
    • Book Clubs
    • 1:1 Computer Coaching
    • Events Calendar
    • Featured Programs and Workshops
    • News
    • Summer Reading Club
  • Services
    • Accessibility
    • Bulk Borrowing (Institutions)
    • Computers and Internet
    • Exam Proctoring Space
    • Express Borrowing
    • Newcomers to Waterloo Region
    • Pop-up Libraries
    • Printing and Copying
    • Room Rental
    • View All...
  • Your Library
    • Careers and Volunteering
    • Contact Us
    • Donate
    • Events Calendar
    • Library Committee
    • Library Membership
    • Locations and Hours
    • Policies and Reports
    • News

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Region of Waterloo Library, 150 Frederick St., Kitchener ON N2G 4J3, Tel: 519-575-4590, Deaf and Hard of Hearing: (TTY) 519-575-4608, Fax: 519-634-5371, Email Us

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