Programs and Registration FAQ

Programs and Registration Frequently Asked Questions

How do I register for a program or event? 

Registering for a program or event is easy! Visit our Events Calendar and look through our current listings. To register: 

  1. Use the calendar or list view to see a list of library programs.
  2. You can filter by date, location, age group or event type.
  3. Click on the event to see more details.
  4. Click on Register to register for the program.
  5. Enter your library card to automatically fill in some personal details, or enter your information manually.
  6. Add any guests that will be attending with you.
  7. Click Save to register. 
When does registration close?

Registration closes 24 hours prior to the program start. If the program has a kit to pick up, registration will close 72 hours in advance

Do I have to register for each week of a program? 

It depends on the program. Some programs require you to register for all weeks like Baby Connections or Ready, Set, Go! Kindergarten. For those programs, you will automatically be registered for all weeks. You can easily identify these events because all dates will be preselected, and the check boxes greyed out. 

Some programs will allow you to choose the weeks you attend. If this is an option, you will have the option to check or uncheck the box next to the weeks you wish to attend.

Can I register for programs and events at any Region of Waterloo Library branch?

Yes! We encourage Library members to sign up for programs and events at any Region of Waterloo Library branch.

Do I have to register myself for children's programs as parent/caregiver? 
Yes. Everyone who attends a program must be registered so that we do not overfill our program. Please register one person and add all other participants as guests. This includes guardians, caregivers, and siblings (including babies).   

Can I register my child even though they are not the right age? 

The age recommendations for programs are based on the program content and activities. Our program team strives to create programs that are enjoyable and accessible to all participants.

If your child is younger than the recommended age, please contact the Program Team at rwlprograms@regionofwaterloo.ca to help determine if the program is right for your child.

Children older than the program recommendation, are welcome to register as the content will be accessible to them. 

I can no longer attend an event. How do I cancel my registration?

Please let us know if you can no longer attend an event or program. You can cancel by either:

  1. Visiting My Events
    • Log in with your library card and PIN. If you do not have a library card, you can log in with your last name and the reference number used in your confirmation email.
    • Find the program listed and click Cancel. You can either cancel for the whole series, or for some programs, just the individual week.

OR

 2. Contact any library branch or our Ask a Librarian line. A staff member can cancel your registration for you. 

 I am on the waitlist for a program. How will I know if a spot becomes available?

The events calendar will automatically register you for the program if you are on the waitlist and space becomes available. You will be notified by email.

You can also review your registration and wait list status by logging into My Events. 

 Other Program Frequently Asked Questions

How much do programs cost?

All Region of Waterloo Library (RWL) programs are free! 

Do parents/caregivers have to participate in programs? 

Parents/caregivers are required to participate in all programs with children five years or younger.

Parents/caregivers do not need to participate in programs with children older than five unless specified by the program description. However, children nine and under must have a caregiver over the age of 12 remain in the library during the whole program. 

Will programs ever be cancelled?

The Regional Municipality of Waterloo operating as the Region of Waterloo Library reserves the right to cancel or substitute any program which does not meet a minimum enrolment or due to inclement weather and severe weather advisories.  All updates will be provided via the Region of Waterloo Library’s website and social media channels. 

For registered programs, participants will be notified via the phone number or email provided in their registration form. The Region of Waterloo Library shall not in any way be liable to you for such aforementioned cancellation or substitutions of any program offered by the Region of Waterloo Library.

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