Mobile Hotspot Lending Program

Use your library card to access the internet with a Mobile Hotspot!

CDW Canada is proud to provide the technology that enables the Region of Waterloo Library to offer wireless internet access to its residents.

The Region of Waterloo Library thanks CDW Canada for making the Mobile Hotpot Lending Program possible.

Mobile Hotspot Terms of Use

Mobile Hotspots provide Internet access to Wi-Fi enabled smartphones, tablets and PCs through the Bell Canada cellular network. Before placing a one-week loan, or if you prefer, we also offer placing a three-week loan on a mobile hotspot, please read our Internet Use Agreement and our Terms and Conditions (outlined below). 

By checking out a Mobile Hotspot, you agree to these Terms and Conditions

Terms and Conditions

Eligibility: Patrons must be 16 years of age or older with a valid library card.

Loan Period: Mobile Hotspots may be checked out for one or three weeks. No renewals are allowed on hotspots.

Holds: Patrons may place holds on mobile Hotspots. Holds must be picked up within 1 week of notification, at the circulation desk.

Replacement Cost: If the Hotspot and/or accessories is lost or damaged, replacement cost will be $600.

Service Coverage: Service is available within Canada, on Bell Canada’s cellular network. 

Using a Hotspot: Our hotspots are Cradlepoint Routers provided by CDW Canada. Hotspots must be plugged in to a wall socket while in use. Reception can be improved by adjusting the Wi-Fi antenna and paddles. For more information, please refer to the “Get Started” guide included with the mobile Hotspot.

The Mobile Hotspot can provide Wi-Fi Internet access for up to 20 devices.

Returning a Hotspot: Mobile Hotspots must be returned to the circulation desk at any Region of Waterloo Library location during open hours. Library staff will visually inspect the Hotspots at check-in.  Patrons are responsible for any loss or damages that happen during their lending period. 

Care of Device: Mobile Hotspots should be kept at room temperature.  Please don’t leave them outside or in a car.

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