Skip to Content

Region of Waterloo Library Homepage

Contact Us
  • Catalogue
  • Request an Item
  • Donate
  • Log In/My RWL
Search Options
  • View our Instagram Page
  • View our Facebook Page
  • View our Twitter Page
  • eLibrary
    • All Online Resources
    • downloadLibrary (ebooks, eaudiobooks, video)
    • Freegal (downloadable music)
    • Hoopla (eaudiobooks, ebooks, video, comics)
    • Kanopy (video, KanopyKids, The Great Courses)
    • PressReader (enewspapers, emagazines)
    • TumbleBookLibrary Premium (kids ebooks, activities, games)
  • Collections
    • Accessible Collections
    • Orange Shirt Day
    • Book Club Sets
    • Browse
    • Express Collections
    • Games Collection
    • Hobby Kits
    • Languages
    • Local History
    • Mobile Hotspot Lending Program
    • Museum Family Passes
    • Online Resources
    • Parenting Resources
    • Pedometer Kits
    • Public Health Kits
    • Recreation Passes
    • Seed Library
    • Self-Published Authors
    • Small Business Information
  • Programs & Events
    • Help Us Make History
    • Events Calendar
    • My Events
    • Programs and Registration FAQ
    • Summer Reading Club
  • Services
    • Accessibility
    • Ask a Librarian
    • Browse, Borrow & Go!
    • Build a Bundle
    • Bulk Borrowing (Institutions)
    • Click & Collect
    • Computers and Internet
    • Exam Proctoring Space
    • Express Collections
    • Interlibrary Loan Service
    • Locations and Hours
    • My Room Reservations
    • New Online Catalogue
    • Newcomers to Waterloo Region
    • Printing and Copying
    • Request an Item
    • Room Bookings
    • RWL App
    • ServiceOntario at Libraries
  • My Library
    • Borrowing from Other Libraries
    • Careers and Volunteering
    • Contact Us
    • Donate
    • Events Calendar
    • Library Committee
    • Locations and Hours
    • New Library Cards
    • Policies and Reports
    • Renewing Your Library Card
    • Using Your Library Card
  • How Do I...?
  • Help Us Make History
  • Events Calendar
  • My Events
  • Programs and Registration FAQ
  • Summer Reading Club
Print This Page
Share this page
  • Open new window to share this page via Facebook Facebook
  • Open new window to share this page via LinkedIn LinkedIn
  • Open new window to share this page via Twitter Twitter
  • Email This page Email
Decrease text size Default text size Increase text size
HomePrograms & Events

Fake Library Emails - Beware

Posted on Tuesday February 13, 2018
Tweet
Open new window to subscribe via RSS
Subscribe
Some library members have reported receiving suspicious looking emails, which appear to be coming from the Region of Waterloo Library. In many cases, these emails suggest the library member has an overdue bill or outstanding balance. They may include subject lines like "Overdue Payment" or "Late Payment" and appear to be sent from a library email address (e.g. ayrlib@regionofwaterloo.ca). Many of these emails include a link for you to click, which will take you to an unknown third party website. If you get a similar email or any email that looks suspicious, please do not click on any of the links and delete it. 
 
Unfortunately, the library cannot prevent these emails from being sent as they are distributed from third parties outside of our control. For that reason, it is important that our library members understand the difference between a notice from the library and those from illegitimate sources. While the Region of Waterloo Library does send out Overdue Notices as a courtesy for our patrons, we do not request your personal information or payment online. Legitimate Overdue Notices from the Region of Waterloo Library include a list of any outstanding materials, as well as the contact details and hours for your preferred branch. 
 
Please feel free to contact any Region of Waterloo Library branch if you are unsure about any email claiming to be from the library. We are happy to assist you!
 
Back to Search

Contact Us

Region of Waterloo

© 2021
Region of Waterloo.
All rights reserved.

Designed by eSolutionsGroup

  • eLibrary
    • All Online Resources
    • downloadLibrary (ebooks, eaudiobooks, video)
    • Freegal (downloadable music)
    • Hoopla (eaudiobooks, ebooks, video, comics)
    • Kanopy (video, KanopyKids, The Great Courses)
    • PressReader (enewspapers, emagazines)
    • TumbleBookLibrary Premium (kids ebooks, activities, games)
  • Collections
    • Accessible Collections
    • Orange Shirt Day
    • Book Club Sets
    • Browse
    • Express Collections
    • Games Collection
    • Hobby Kits
    • Languages
    • Local History
    • View All...
  • Programs & Events
    • Help Us Make History
    • Events Calendar
    • My Events
    • Programs and Registration FAQ
    • Summer Reading Club
  • Services
    • Accessibility
    • Ask a Librarian
    • Browse, Borrow & Go!
    • Build a Bundle
    • Bulk Borrowing (Institutions)
    • Click & Collect
    • Computers and Internet
    • Exam Proctoring Space
    • Express Collections
    • View All...
  • My Library
    • Borrowing from Other Libraries
    • Careers and Volunteering
    • Contact Us
    • Donate
    • Events Calendar
    • Library Committee
    • Locations and Hours
    • New Library Cards
    • Policies and Reports
    • View All...

  • A to Z Services
  • Accessibility
  • Donate
  • eNewsletter
  • Feedback
  • Locations and Hours
  • Log In/My RWL
  • Privacy Policy
  • Sitemap

Region of Waterloo Library, 150 Frederick St., Kitchener ON N2G 4J3, Tel: 519-575-4590, Deaf and Hard of Hearing: (TTY) 519-575-4608, Fax: 519-634-5371, Email Us

How Do I...?

Library Card

  • Get a Library Card
  • Pay a fine
  • Renew an item

Get Involved

  • Careers
  • Donate
  • Volunteer

Research and Services

  • Access Online Resources
  • See recommendations
  • Tech help

Contact the Library

  • Locations and Hours
  • Contact us

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.